How to Check Your Truworths Account Balance & Statement

You can view your latest Truworths statement through the official self-service statements page by entering your account number and ID number. You can also create a Truworths online profile to access up to three months of statements, request your latest statement through WhatsApp on 021 460 2303, or contact Customer Service on 021 460 2300. Truworths currently accepts account payments through methods including EFT, debit order, EasyPay and participating stores. In our review on 12 July 2026, we did not find a current Truworths balance-checking USSD code published on its official pages.

This guide is part of our South African Store Account Guides.

How to check your Truworths balance and statement

Self-service statements: Visit the official Truworths statements page, enter the account number and ID number, and view the latest available statement.
Online profile: Register or sign in at Truworths to access up to three months of account statements.
WhatsApp: Save 021 460 2303, send Hi, and follow the official prompts to request the latest statement.
Customer Service: Call 021 460 2300 for account assistance or further statements after identity verification.

How to pay your Truworths account

EFT: Select Truworths from the bank’s approved or preloaded beneficiary list and use the Truworths account number as the payment reference.
Debit order: Apply or request cancellation through the current Truworths channels, including a store, email or Customer Service where available.
EasyPay: Use the EasyPay payment details supplied for the account at a participating EasyPay payment point.
In store: Pay through a participating Truworths store according to the retailer’s current instructions.

Truworths advises customers paying by EFT or debit order to schedule the payment at least 48 hours before the due date so that it can reflect on time. For more on bank-transfer timing, see our guide on how long an EFT may take to reflect.

Is there a Truworths USSD code for checking a balance?

In our review on 12 July 2026, we did not find a current Truworths balance-checking USSD code published on the official Truworths website or help pages. Use the official statement portal, online profile, WhatsApp channel or Customer Service instead. Do not enter account or identity details into a third-party USSD code or website merely because it claims to be connected to Truworths.

Stay safe: Use only truworths.co.za, the official statement portal and the verified Truworths contact channels. Never disclose your banking PIN, password or OTP. When paying by EFT, choose Truworths from the bank’s official beneficiary list and use the correct account number as the reference.

Troubleshooting

The statement portal does not accept my details: Confirm that the account number and ID number match the Truworths account. Contact Customer Service if the problem continues.
My payment is not showing: Check the payment status with your bank, retain proof of payment and contact Truworths with the transaction information. Do not send a duplicate payment without first checking the original.
I do not know my account number: Check a previous statement or online profile, or contact Truworths through an official channel and complete its identity-verification process.
I found a Truworths USSD code online: Do not use it unless Truworths itself publishes or confirms it through an official channel.

Frequently asked questions

How do I check my Truworths account balance or statement?

Use the official Truworths statements page with your account number and ID number, access your statements through your online profile, request your latest statement through WhatsApp on 021 460 2303, or contact Customer Service on 021 460 2300.

What details do I need to view my Truworths statement?

The official self-service statement page asks for your Truworths account number and ID number. Enter the details only on the verified Truworths statement portal.

How do I pay my Truworths account?

Current options include EFT through the bank’s approved Truworths beneficiary, debit order, EasyPay and participating Truworths stores. Truworths advises scheduling EFT or debit-order payments at least 48 hours before the due date.

Does Truworths publish a USSD balance code?

In our review on 12 July 2026, we did not find a current balance-checking USSD code published on Truworths’ official website or help pages. Use the official statement portal, online profile, WhatsApp or Customer Service instead.

Official sources

Verification and sources

Verification note: This guide was independently fact-checked against official support documentation. Learn more about our Editorial Policy & Financial Review Board and how our corporate finance team ensures accuracy and safety for South African consumers.